This comprehensive guide will walk you through everything you need to know about flying with your rollator, from airline policies to practical packing tips, ensuring your journey is as smooth as possible.
Most major airlines recognise rollators as essential mobility equipment rather than standard luggage. Under disability discrimination laws and international aviation regulations, airlines must accommodate passengers travelling with mobility aids, including rollators, free of charge.
Here's what you need to know about general airline policies:
Key Airline Commitments:
· No additional fees for rollators as mobility equipment
· Priority handling during boarding and disembarkation
· Gate checking options available
· Assistance with loading and retrieving your rollator
However, policies can vary slightly between carriers, so it's always wise to contact your specific airline 48-72 hours before departure to confirm their procedures and any special requirements.
When passing through airport security, your rollator will need to go through the screening process. Here's what to expect:
At Security Checkpoints:
1. Separate screening: Your rollator will go through the X-ray machine separately
2. Manual inspection: Security staff may need to inspect it by hand
3. Swab testing: Explosive detection swabs might be used on your rollator
4. Folding requirement: You may be asked to fold your rollator if possible
Top Tip: Arrive at the airport with extra time to accommodate the additional screening process. Most security staff are well-trained in handling mobility equipment, but the process can take longer than standard luggage screening.
Proper preparation is crucial for protecting your rollator during the flight. Follow these essential steps:
Before You Pack:
· Remove detachable items: Take off any bags, trays, or accessories
· Secure loose parts: Ensure brakes are engaged and any folding mechanisms are locked
· Document your rollator: Take photos of your rollator for insurance purposes
· Check battery requirements: If your rollator has electronic components, check airline battery policies
Protective Measures:
· Use a travel cover: Invest in a protective cover designed for rollators
· Bubble wrap vulnerable areas: Protect handles, brakes, and joints with bubble wrap
· Label clearly: Attach your contact information and destination details
· Remove valuable accessories: Take any personal items with you in carry-on luggage
You have several options for how your rollator travels with you:
This is often the most convenient option, allowing you to use your rollator right up until boarding.
Advantages:
· Use your rollator throughout the airport
· Quick retrieval upon arrival
· Less handling by baggage staff
Process:
· Check in your rollator at the departure gate
· Receive it immediately upon disembarking
· No need to visit baggage claim
For longer flights or when you prefer not to gate check, you can include your rollator with checked luggage.
Considerations:
· May require additional protection due to more handling
· Retrieved at baggage claim
· Airport wheelchair assistance may be needed
For particularly valuable or delicate rollators, some travellers opt for separate cargo shipping.
When to Consider:
· Extremely expensive or custom rollators
· International travel with multiple connections
· Concerns about damage during regular handling
Travelling internationally with your rollator requires additional planning:
Documentation:
· Medical certificate: Some countries require medical documentation for mobility aids
· Customs declarations: Declare your rollator as medical equipment if required
· Insurance coverage: Ensure your rollator is covered for international travel
Voltage and Compatibility:
· If your rollator has electronic features, check voltage compatibility
· Consider bringing adapters for charging needs
· Research local repair services at your destination
Make your travel experience more comfortable with these insider tips:
At the Airport:
· Request assistance: Don't hesitate to ask for wheelchair assistance if needed
· Use priority lanes: Many airports offer priority security lanes for passengers with mobility aids
· Stay hydrated: Airport navigation can be tiring, especially while adjusting to different mobility arrangements
During the Flight:
· Aisle seats: Request an aisle seat for easier movement during the flight
· Inform cabin crew: Let the crew know you're travelling with a rollator so they can assist with boarding
· Bring essentials: Keep any medications or comfort items in your carry-on
Upon Arrival:
· Inspect immediately: Check your rollator for damage as soon as you receive it
· Report issues: If there's damage, report it to airline staff before leaving the airport
· Test functionality: Ensure all moving parts work correctly before heading to your destination
Many passengers worry about potential issues when flying with rollators. Here are common concerns and how to address them:
"What if my rollator gets damaged?" Airlines are liable for damage to mobility equipment. Take photos before travel, inspect upon arrival, and report any damage immediately.
"Will my rollator fit in the aircraft?" Modern aircraft are designed to accommodate various mobility aids. If you have concerns about size, contact the airline beforehand.
"What about connecting flights?" For connections, your rollator should be transferred automatically. However, inform airline staff about your connections to ensure proper handling.
Some airlines stand out for their exceptional service to passengers with mobility aids:
Highly Rated Carriers:
· British Airways: Comprehensive disability services and staff training
· Virgin Atlantic: Dedicated special assistance team
· Emirates: Excellent ground handling for mobility equipment
· Delta: Proactive communication about special assistance services
Research your chosen airline's specific accessibility services and read recent passenger reviews for the most current information.
Travelling with a rollator doesn't have to be stressful or complicated. With proper planning, understanding of airline policies, and the right preparation, you can confidently travel anywhere your heart desires.
Remember, airlines are legally required to accommodate your mobility needs, and most staff are well-trained to assist passengers with rollators. Don't let concerns about air travel prevent you from exploring new destinations or visiting loved ones.
Key Takeaways:
· Airlines cannot charge extra fees for rollators as mobility aids
· Gate checking is often the most convenient option
· Proper preparation and protection are essential
· Documentation and early communication with airlines smooth the process
· International travel requires additional planning but is entirely feasible
Your rollator enables your independence on the ground—and with the right knowledge, it can enable your independence in the skies too. Safe travels, and enjoy every destination your journey takes you to!
Have you travelled with a rollator before? Share your experiences and tips in the comments below to help fellow travellers navigate air travel with confidence.
